Shipping Rates: Please disregard rates as charged on your confirmation receipt. There are typically dim weight issues that tend to not be taken into account when billing. You will be invoiced separately at the actual UPS cost to ship your package.

Shipping Time: We strive hard to ship all orders within 1 - 3 business days of purchase. Please allow more time and feel free to call ahead of time for production time estimate on larger orders.

UPS Shipping: All orders are currently shipped via UPS ground unless otherwise specified. Sorry but we cannot ship to P.O. Boxes.

Product Ownership: Due to the expended problem with porch piracy (theft of packages), we cannot take any responsibility for products designated for shipment to residential addresses. Therefore full ownership of product transfers to the buyer upon shipment. Any claims for damage and / or theft is the responsibility of the buyer to pursue through their designated shipping company.

Third Party Shipping/Billing: We charge a $5.00 flat handling fee per drop shipment. Please specify your UPS number under special instructions. We are happy to include your packing list (please e-mail to shipping@theopenhousestore as attach as a .pdf) or create a custom packing list for you for direct drop shipment to your client.

Resale / Wholesale Orders Only: We do not typically charge for or collect local and state sales tax on any of our orders. You must have a signed resale card on file for any orders shipping to Nevada or California destinations.